Cancellation & Refund Policy

01Cancellation Policy for Online Courses

All fees paid for online training programs, online learning modules, annual memberships and yearly memberships are final and non-refundable under any circumstances, including:

• Partial use or non-use of the course or membership
• Withdrawal from the program
• Scheduling conflicts
• Failure to complete the program

02Registration and Payment

A seat in a course is reserved only after the Canadian Health Care Provider Training Institute (CHCPTI) has received full payment. Registration is not guaranteed until payment is received, and unpaid registrations may be released to other participants.

03Course Cancellation by CHCPTI

Although course cancellations are rare, CHCPTI reserves the right to cancel or reschedule any course due to circumstances beyond its control, including but not limited to:

• Low enrollment
• Instructor illness
• Severe weather conditions
• Emergencies or unforeseen events

Your options if we cancel

04Cancellation and Refund Policy

To be eligible for a refund, participants must submit a cancellation request at least 72 hours (3 days) before the scheduled training date.

• Cancellation requests received less than 72 hours before the course are not eligible for a refund or rescheduling.
• Approved refunds are subject to a $20 administrative fee.
• Refund requests must be submitted by email.

05Rescheduling Policy

Participants may request to reschedule their course under the following conditions:

• Requests must be submitted by email at least 72 hours (3 days) before the scheduled training date.
• A $20 administrative fee applies to all rescheduling requests.
• Rescheduling is permitted only once, and only in exceptional or emergency circumstances.
• Requests made on the day of training, including the morning of the course, will not be accepted.
• Once a course has been rescheduled, the registration becomes non-refundable.

For more information about rescheduling, please contact our office by email.

06No-Show Policy

Participants who do not attend their scheduled course without an approved cancellation or rescheduling request will be considered a No-Show.

07Course Requirements and Attendance

In-class and blended courses

All participants are required to:

• Attend the entire course.
• Actively participate in all course activities.
• Complete all required skill assessments and written examinations.

Participants are evaluated on:

• Successful demonstration of the required practical skills; and
• Successful completion of the written multiple-choice examination, where applicable.

Refunds will not be issued to participants who do not meet the course requirements.

Attendance requirement

CHCPTI requires 100% attendance for all in-person courses. Participants who do not attend the full course are not eligible to receive certification.

Late arrival policy

Punctual attendance is mandatory. Participants who arrive late for any in-class course will not be permitted to join the session. They will need to reschedule and pay any fees that apply to the new booking.

By registering for a course, participants acknowledge their responsibility to arrive on time and attend the entire course.

Blended learning courses

For blended learning courses, rescheduling requests submitted less than 72 hours before the scheduled classroom session will not be accepted.

08Certification Requirements

CHCPTI follows all applicable Heart & Stroke Foundation standards and certification requirements.

Certificates are issued only to participants who meet all course requirements, including attendance, skill performance and examination standards. Participants who do not meet the required standards are not eligible to receive certification.

09Health, Safety and Class Preparation

CHCPTI is committed to safeguarding the health and safety of learners in every course. For most people, the physical activity involved in a course should not threaten their health. A small number of people may find the physical activities strenuous. If you have a health condition that could be affected by physical activity, we recommend that you do not take part in the skills practice and demonstrations involving physical activity until you have checked with your personal physician.

Before and during your class

• Arrive at least 10 minutes before the class starts.
• Wear comfortable clothing and socks suitable for the skills practice.
• Treat everyone in the class with respect.
• Use a personal CPR mask during class, for hygiene and safety. You may bring your own or purchase a new one at the start of the session for $5 (tax included). We accept cash, credit and debit.
• Bring a smartphone, tablet or laptop. You will need it for the test and to download the e-book during class.
• Have a Gmail account ready for the test. If you already have one, no action is needed.

Blended courses: mandatory online training

For blended courses, you must complete the online training before your in-class session. If you do not receive access to the online training, please notify CHCPTI by email before your class.