Privacy Policy

01Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated one or more individuals who are responsible for compliance with this privacy policy.

02Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested, and to offer you additional products and services we believe you might be interested in.

The purposes for which we collect Personal Information will be identified before or at the time we collect it. In certain circumstances the purpose may be clear and consent may be implied, for example when you provide your name, address and payment information as part of the order process.

03Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information, except where required or permitted by law.

We will not require you to consent to the collection, use or disclosure of information as a condition of supplying a product or service, except where that information is required to supply the product or service.

04Limiting Collection

The Personal Information we collect is limited to the details necessary for the purposes we have identified. With your consent, we may collect Personal Information from you:

• In person
• Over the telephone
• By mail or fax
• Over the Internet, including through our website and online courses

05Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected, unless you have consented otherwise or the use or disclosure is required or permitted by law.

Personal Information is retained only for as long as needed to fulfill the purpose for which we collected it, or as required by law.

We may share Personal Information with trusted service providers who help us deliver our services, such as payment processors and our online learning platform. For Heart & Stroke Foundation courses, participant details are shared with the Heart & Stroke Foundation so that certification can be issued.

06Accuracy

Personal Information will be kept as accurate, complete and up to date as necessary for the purposes for which it is used.

07Safeguarding Customer Information

Personal Information is protected by security safeguards appropriate to the sensitivity of the information. We take all reasonable precautions to protect your Personal Information from loss and from unauthorized use, access or disclosure.

08Openness

We will make information available to you about our policies and practices for managing your Personal Information. This page, together with our Cancellation & Refund Policy, explains how we work with our learners.

09Customer Access

On request, you will be told whether we hold Personal Information about you, how it is used and to whom it has been disclosed, and you will be given access to it. You may check that your information is accurate and complete and ask for it to be corrected where appropriate.

10Cookies

A cookie is a small file or piece of information that may be stored on your computer when you visit our website. We may use cookies to improve how our website works and, in some cases, to give visitors a customized online experience.

Most web browsers accept cookies automatically. You can change your browser settings to block cookies or to notify you when you receive one, so you can decline it. Please note that if you disable cookies, parts of our website may not work as well.

11Other Websites

Our website may contain links to third-party websites that are not covered by this privacy policy. Although we try to link only to sites with high privacy standards, this policy no longer applies once you leave our website, and we are not responsible for the privacy practices of third-party websites.

We suggest that you review the privacy statements of those sites to learn how they collect, use, share and disclose your information.