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Refund and Cancellation Policy​

Home > Refund and Cancellation Policy​

Cancellation Policy for Online Courses

  • No refund Will be issued for any online training under there any circumstances.
  • no refund will be issue if you buy a yearly membership

Cancellation Policy for in-Class Courses or Blended

NOTE: A spot at the course is only held once a payment has been received by the Canadian Health Care Provider Training Institute. We cannot book another student for the course unless you cancel your registration with enough notice.

 

Canadian Health Care Provider Training Institute may cancel any course due to low enrollment or instructor illness. Your registration will be transferred to another course at no charge, or a full refund will be issued.

  • All cancellations must be requested at least 72 hours prior to the day of training to receive a refund. Any cancellation requested less than 72 hours will not be eligible for rescheduling or a refund.
  • A $20 administration fee will be applied to any refund due to your cancellation request. 
  • If you cancel your registration, you must email us to request a refund.
  • For any cancellation of training or rescheduling, a $20 administrative fee will be applied. 
  • If you reschedule the course, you can not ask for a refund later (contact us for more information), and you can reschedule only once due to an emergency at least 3 days before the training (not on the morning of the training) 
  • No Show, No Refund, and No Credit.
  • All requests for rescheduling or emergency requests must be submitted via email, not by phone call. The email address is [email protected]

Course cancellation Due to unexpected situations

  • Although it is rare, the Canadian Health Care Provider Training Institute reserves the right to cancel or reschedule a course in the event of an emergency, instructor illness, or low enrollment. In such an event, participants may choose either a full refund or a transfer to an alternative date. 
  • The Canadian Health Care Provider Training Institute will attempt to notify participants of any cancellations at least 24-48 hours before the course.
  • During the winter months, we will attempt to notify participants of any course cancellations due to storm conditions at least 24 hours in advance.

Course Requirements For In class & Blended

  • Participants are required to attend the entire class, and participation is mandatory.
  • Blended Course: No reschedule will be accepted with less than 72 hours’ notice.
  • Participants are evaluated based on their ability to perform the skills during the course, as well as their performance on a written multiple-choice test.
  • Refunds will not be provided for unsuccessful attempts.
  • If you are late for ANY in-class course, you will NOT be permitted to attend the training.  You will be required to reschedule and pay any associated fees with the booking. By registering for a course with us, you confirm that you will be able to attend the training and arrive on time.
  • We require 100% attendance for in-person courses to issue the respective course certificates. 
  • We follow the Heart and Stroke policies, and for anyone not meeting the standard, we can’t issue a certificate for them.